Refund Policy

The every-visit guarantee

If a visit doesn't meet our standard — visible build-up remains, streaks or residue left behind, the before-and-after photos don't show a real difference — reply to the service-complete email within 7 daysof the visit. Tell us what's wrong. We will, at your choice:

• Re-clean within 3 business days, at no cost, or
• Refund 100% of that visit to your original payment method

No questions, no forms, no “manager approval”. The teammate who reads your email can issue the refund directly.

What's covered

• Inadequate cleaning (build-up, residue, lingering odor)
• Missed visits we said we'd perform but didn't
• Visits skipped due to our error (route mismatch, equipment failure)
• Property damage caused by our team — handled through our liability insurance, separate from this refund policy

What's not covered

We can refund a visit that didn't go well. We can't refund things our service doesn't fix:

• Cosmetic damage that existed before the visit — sun-faded plastic, paint, melted spots, hard-water etching, factory-stamped dyes. These are physical changes to the surface that no cleaning can reverse.
• Visits we couldn't perform because we couldn't access your property — but you're never charged for these in the first place.
• Weather-canceled visits— we postpone and don't charge. No refund needed because no charge ran.

Canceling your plan

Cancellation is free at any time, from your portal or by email — no contracts, no minimums, no fees. You pay one flat monthly amount, but quarterly services only land a few times a year, so at any moment you've usually paid a little ahead of (or behind) the visits you've actually received. When you cancel, we reconcile it honestly:

• Paid ahead?We refund the unused prepaid portion — we never keep money for visits we haven't delivered.
• Received ahead?If you happened to cancel right after a visit, there's no final bill — that's on us.

If we cancel service in your area

If we discontinue routes in your area, we'll give 14+ days notice and refund any prepaid visits we won't deliver, in full, no questions.

How refunds are processed

Refunds go back to the original payment method. Stripe processes them within 5–10 business days. We'll email confirmation the moment the refund is issued on our side.

If your card was closed or expired, we'll issue an ACH refund to the same account on file with your bank — we may need to ask you to confirm the routing/account info via secure form.

Chargebacks

If something is wrong, please email us first. We resolve more than 99% of issues within 48 hours, faster than any chargeback process. Chargebacks filed without contacting us delay your refund and cost us bank fees — that's it; we won't fight a legitimate one.

Questions

Email billing@curbcleans.com for any refund question. Or just reply to the visit email you have a question about — the thread is already attached to your account.